If you cannot join a meeting 

1. Check your internet performance. If you have a slow or weak connection, you will have trouble connecting.
2. If your connection is good, but you still can't join or start, restart your computer.

If many people are having issues 

Check if your provider is having is having performance problems. If they are, the Help Desk cannot help.

• Microsoft 365 down? Current problems and outages | Downdetector
• Zoom down? Current problems and outages | Downdetector

If you are connected but have sound or video issues

Test your settings

1. Click the cog symbol.
   
   
   
2. Click the up arrow next to More. 
   
3. Choose Troubleshooting.

   

Test your connection

• Click on test your connection. 

See also

• Video lagging or freezing 
• Echoes or feedback