• Do not use the Internet Explorer (IE) browser.
  • Always use a cable to connect to the computer network. 
  • Do not use Wi-Fi. If you can’t use a wired connection, move closer to your router.
  • Use a USB headset with a microphone. The closer your mouth is to the microphone, the better. 
  • Make sure you have the right internet speeds (1Mbps download and 800Kbps upload). You can check your current speed with a quick internet speed test. If your speeds are inadequate, contact your internet provider to upgrade your speed.
  • Close all unneeded applications.
  • You do not need to create a login or purchase a subscription to participate in a videoconference organized by the court.


Learn more about the online meeting experience


GoToMeeting


With GoToMeeting (GTM), it’s important to know where the problem is so you can get to the right people. 

  1. Check GTM’s website to see if they are having issues: https://status.gotomeeting.com
  2. If GTM is not having issues, it could be internet-related. If you are connecting from home, check your home internet performance. 


If it’s a sound or video, test your settings.


Zoom


Microsoft Teams